Housing benefit appeals

Contact us straight away. You will find our contact details on your benefit notification letter.

You can ask us to:

• give you a verbal explanation or
• write to you with a statement of reasons.

Verbal explanation

If we give you a verbal explanation, you will have one month to appeal against our decision if you disagree with it. The one month time limit starts from the date of your benefit notification letter.

Statement of reasons

A statement of reasons is a more detailed explanation of your benefit decision. If you ask for a statement of reasons we aim to write to you within 14 days. Your time limit to appeal will change.

• If we send you a statement of reasons within one month from the date of your benefit notification letter, we will add 14 days onto the appeal time limit. This means you will get a total of six weeks from the date of your original benefit notification to appeal.
• If it takes longer than one month for us to respond from the date of your benefit notification letter, we will give you 14 days from the date of the statement of reasons to appeal.

You do not have to ask us to explain more about our decision before you ask us to look at our decision again, or appeal against it.

You must write to us within one month of the date on your benefit notification letter. Our address is on the front of your original letter. If there are special reasons why you did not ask us to review our decision within this limit, we may be able to accept a late request.

You should include copies of any evidence that supports your case. Our address is on the front of your original letter.

Someone who was not involved in making the original decision will look at the decision again and write to tell you the outcome.

If we can change our decision:

If our original decision is wrong, we will change if from the date the original decision was made.

If you think our new decision is wrong, you can ask us to look at it again or appeal against it.

If we think our decision is right:

We will confirm we think our decision was right and also tell you about your right of appeal if you still think it is wrong.

The tribunal can only look at the evidence, the law and the circumstances at the time we made the decision you are appealing against.

If you make an appeal we will look at our decision again and offer you an explanation of our decision, if we have not already done this. If we agree our original decision was wrong, we will change it and tell you our new decision.

• If this new decision goes in your favour, your appeal will stop.
• If this new decision is not in your favour, your appeal will continue against our new decision.