It's important that you keep your web browser (the software you use to access this website and others) up to date. Older web browsers are less secure and can be vulnerable to attacks, and you'll often get a poor experience when accessing websites with features that have been optimised for newer web browsers.

Supported web browsers

kirklees.gov.uk is optimised for and works best on:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Microsoft Internet Explorer (9, 10 and 11)

Installing and updating web browsers

Choose a web browser from the list below, visit the website and follow the instructions for installing and updating.

For any computer (Windows, Mac, Linux)

For Microsoft Windows 10

For Apple Mac

TLS (Transport Layer Security)

TLS is a protocol used to create a secure connection between two systems and protect confidential information that's passed between them.

TLS is used, for example, to create a secure connection between this website (kirklees.gov.uk) and our payments provider (Capita) when you pay your council tax bill online, protecting your personal and banking details.

How it affects you

Three versions of TLS protocol are currently in use; TLS 1.0, TLS 1.1 and TLS 1.2.

Due to vulnerabilites found in TLS 1.0, if your web browser is using TLS 1.0 you won't be able to access secure areas of this website.

What you need to do

TLS detected

Your web browser uses TLS, you don't need to do anything and you shouldn't encounter any issues when accessing secure areas of this website.

Your web browser uses TLS and you will experience issues when trying to access secure areas of this website.

You should upgrade to a supported web browser, or if you're using a web browser that supports TLS 1.1 or greater and you don't want to upgrade, you'll need to enable it.

Supported web browsers
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Microsoft Internet Explorer (9, 10 and 11)

Changing your web browser TLS settings

Internet Explorer

  1. Open Internet Explorer
  2. From the menu bar, click Tools (cog icon) › Internet Options
  3. Click the Advanced tab
  4. Scroll down to the Security heading, then find and check Use TLS 1.1 and Use TLS 1.2
  5. Click OK
  6. Close and restart Internet Explorer

Google Chrome

  1. Open Google Chrome
  2. Press Alt + F on your keyboard, then click Settings
  3. Scroll down and click Show advanced settings...
  4. Scroll down to the Network heading and click the Change proxy settings... button
  5. Click the Advanced tab
  6. Scroll down to the Security heading, then find and check Use TLS 1.1 and Use TLS 1.2
  7. Click OK
  8. Close and restart Google Chrome

Mozilla Firefox

  • Open Firefox
  • In the address bar, type about:config and press Enter
  • In the Search field, enter tls
  • Find and double-click security.tls.version.min
  • Set the integer value to 2 to force a minimum protocol of TLS 1.1 (entering 3 would force TLS 1.2)
  • Click OK
  • Close your and restart Mozilla Firefox