How to contact Homes and Neighbourhoods
You should be able to find the answer to most of your questions right here on our website. This should be your first stop to help you with any general queries you have about your tenancy and our services
Repairs
You can report your housing repair to us using a number of different ways.
- Report a repair
- Call Housing Repairs (Kirklees Direct) on Phone 01484 414800 between 8am - 6pm
- Using your Website My Kirklees account at any time
- Email details of your repair to Email Housing.direct@kirklees.gov.uk
- For out of hours emergency repairs (6pm onwards), please contact Housing Repairs on Phone 01484 414850
Rent
- You can Pay your rent using our automated online payment service which can be accessed 24/7. Please note, you will need your 19-digit account number to use this service.
- Alternatively, you can call the rent payment line on Phone 01484 414818 to use our automated phone service. You will also need your 19-digit account number to use this service.
- You can also link your rent account to your Website My Kirklees account at any time.
Speak to your Housing Management Officer
- You can speak to your Housing Management Officer by contacting our team on Phone 01484 414886
Your Housing Management Officer can help with:
- Anti-Social Behaviour
- Address issues with how your estate looks
- Discuss moving home
- Discuss your tenancy
- Reporting an issue or concern in your community
For any other support, please visit Support for tenants.
Complaints and compliment
- Complain to or compliment Homes and Neighbourhoods
- Complaint Handling Code
The Housing Ombudsman code sets out good practice that allows us to respond to complaints effectively and fairly.
Contact us about anything else
Fill in our simple online form.
Clock Completing this form takes around 5 minutes.
Contact Homes and Neighbourhoods- You can also phone us: Phone 01484 414886 (Monday, Tuesday and Thursday 9am to 5pm, Wednesday 10am to 5pm, Friday 9am to 4.30pm)
If you are deaf or have a hearing or speech impairment
Textphone users add 18001 before the number you are calling (including area code). For example, to call our repairs service, Phone 18001 01484 414800.
A Relay Assistant automatically joins the conversation and provides a link between the textphone user and the hearing person. Relay Assistants understand the needs of deaf and speech-impaired people and provide a discreet and confidential service.
More information: Relay UK
Other ways to contact us
- Phone 01484 414886
- Email Housing@kirklees.gov.uk
- Facebook @KirkleesHN