How to become a volunteer at Auntie Pam's

We have different volunteer roles within Auntie Pam's:

  • Swap Shop Volunteer
  • Peer Support Volunteer
  • Outreach Peer Support Volunteer (North Kirklees only)

If you think you might like to volunteer at Auntie Pam's, or would like more information contact the service by telephone Phone 01484 414775 or email Email

If you would like to become a peer support volunteer, you need to live in Kirklees and have had children. (As this is a peer support service, we only recruit women to the peer support volunteer role). You do not need to meet these criteria for the Swap Shop Volunteer role.

If you would like more information about the volunteer roles, please see the role descriptions below.

Volunteering role descriptions

Swap Shop Volunteer

As a Swap Shop Volunteer, you will be first point of contact for women and their families using the Auntie Pam's service.

Main tasks

  • Meeting and greeting clients and their families
  • Making refreshments
  • Keeping the centre clean and tidy
  • Receiving donations (clothing, equipment, toys, nappies and toiletries)
  • Sorting donations
  • Quality control
  • Stock check
  • Maintaining confidentiality
  • Answering the telephone, dealing with enquiries and taking messages
  • Basic client support (baby weigh, referrals and signposting)

These tasks are not all that you will be doing, however, it is up to you how you wish to develop your own role as a Swap Shop Volunteer in Auntie Pam's.

You should:

  • Live in the Kirklees area
  • Have good communication skills
  • Understand the importance of confidentiality
  • Be friendly and approachable
  • Be non-judgemental
  • Be able to empathise with others
  • Be able to work as part of a small team as well as your own

We will provide you with:

  • Full training to undertake the role of a Meet and Greet Volunteer, which will include:
    • Safeguarding
    • Confidentiality
    • Health and safety
    • Communication skills
    • Information, advice and guidance
    • Making every contact count
    • Key health messages
  • Reimbursement for travel
  • Opportunities for free training and qualifications
  • Uniform and identification as an Auntie Pam's Volunteer

The Auntie Pam's centre is at 2 New Street, Huddersfield, HD1 2AR and is open Tuesday, Wednesday and Thursday, 10am until 3pm.

An enhanced DBS Check will be undertaken before you can volunteer - costs are met by Auntie Pam's.

Peer Support Volunteer

As a Peer Support Volunteer you will be first point of contact for women and their families using the Auntie Pam's service. You will provide support and assist women and their families in making positive lifestyle changes. It's about being there to listen and sharing your own experiences of being a mother.

Main tasks

  • Giving friendly support and encouragement to clients
  • Giving information and signposting clients to other local services
  • Keeping clients records up to date
  • Making refreshments for the clients
  • Maintain confidentiality
  • Keeping the centre clean and tidy
  • Providing outreach services within Kirklees

These tasks are not all that you will be doing, it is up to you how you wish to develop your own role as a Peer Support Volunteer.

You should:

  • Have experience of pregnancy and parenthood
  • Live in the Kirklees area
  • Have good communication skills
  • Understand the importance of confidentiality
  • Be friendly and approachable
  • Be non-judgemental
  • Be able to empathise with others
  • Be willing to undertake outreach services in Kirklees
  • Be able to work as part of a small team as well as your own

We will provide you with:

  • Full training to undertake the role of a Peer Support Volunteer Volunteer, which will include: healthy eating and vitamins, record keeping, mental health, motivational interviewing, brief interventions, key health messages, safeguarding, confidentiality, information, advice and guidance, nurturing parent skills, reducing parental conflict, health and safety and information governance.
  • Reimbursement for travel
  • Opportunities for free training and qualifications
  • Uniform and identification as an Auntie Pam's Volunteer

As a Peer Support Volunteer we would ask a commitment of a minimum of 3 hours per week for a minimum of 6 months (12 months is preferred).

The Auntie Pam's centre is at 2 New Street, Huddersfield, HD1 2AR and is open Tuesday, Wednesday and Thursday, 10am until 3pm.

An enhanced DBS Check will be undertaken before you can volunteer - costs are met by Auntie Pam's.

Outreach Peer Support Volunteer (North Kirklees only)

As an Outreach Peer Support Volunteer, you will be first point of contact for women and their families using the Auntie Pam's Outreach service across North and South Kirklees. You will provide support and assist women and their families in making positive lifestyle changes. It's about being there to listen and sharing your own experiences of being a mother.

Main tasks

  • Setting up the Outreach area in your community location (baby weigh scales/promotional materials)
  • Giving friendly support and encouragement to clients
  • Giving information and signposting clients to other local services
  • Keeping client records up to date
  • Maintain confidentiality
  • Adhering to health and safety at your Outreach location
  • Following all Auntie Pam's policies and procedures

These tasks are not all that you will be doing, it is up to you how you wish to develop your own role as an Outreach Peer Support Volunteer.

You should:

  • Have experience of pregnancy and parenthood
  • Live in the Kirklees area
  • Have good communication skills
  • Understand the importance of confidentiality
  • Be friendly and approachable
  • Be non-judgemental
  • Be able to empathise with others
  • Be willing to undertake outreach services in Kirklees
  • Be able to work as part of a small team as well as your own

We will provide you with:

  • Full training to undertake the role of an Outreach Peer Support Volunteer, which will include: healthy eating and vitamins, record keeping, mental health, motivational interviewing, key health messages, safeguarding, confidentiality, information, advice and guidance, nurturing parent skills, reducing parental conflict, health and safety and information governance.
  • Reimbursement for travel
  • Opportunities for free training and qualifications
  • Uniform and identification as an Auntie Pam's Volunteer

As an Outreach Peer Support Volunteer we would ask a commitment of a minimum of 3 hours per week for a minimum of 6 months (12 months is preferred).

The Auntie Pam's centre is at 2 New Street, Huddersfield, HD1 2AR and is open Tuesday, Wednesday and Thursday, 10am until 3pm. You will need to travel to this location for training and team meetings.

An enhanced DBS Check will be undertaken before you can volunteer - costs are met by Auntie Pam's.

Drop in locations

Huddersfield

2 New Street, Huddersfield, HD1 2AR (opposite Barclays Bank)

01484 414775

Open: Tuesday, Wednesday and Thursday 10am-3pm

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