What's important to local people
What local people told us
Kirklees Healthwatch reviewed all the feedback that had been gathered from local people about their health and wellbeing recently. This included feedback gathered directly by Healthwatch and other local partners, including from a range of engagement activities run specifically for the refresh of the KHWS.
All the feedback was used to create a set of 'I statements'. The 'I statements' set out citizen expectations, they set a standard for what 'good' looks and feels like.
I statements
- I would like support to help me take control of my own mental health.
- I would to know what support and services I can access for my mental health, and how and when I can access them
- I would like mental health care and support to be available within my local community.
- I would like mental health resources, including support and services, to be more focused on prevention
- I would like children's mental health support and services to have short waiting times, and to offer support for my family.
- I would like to be knowledgeable about mental health conditions, including loneliness and healthy relationships, especially if they are affecting my family and friends so I can help them get care and support.
- I would like easy access to stigma free mental health support within my school.
- I would like school lessons to cover issues that we face, including challenges associated with our identities, our personal circumstances, being LGBTQ+, bullying, self-harm and social media impacts.
- I would like all the different aspects of who I am and how this impacts on my health and wellbeing to be recognised and understood, and that I am seen as a whole person.
- I would like services to know that I am an expert in my own health and wellbeing because I live it every day.
- I would like more people who look like me and share my culture/identity working in local health and care services.
- I would like care and support from services and organisations across Kirklees that make a difference to me if I am vulnerable/have additional needs no matter my age.
- If I am a refugee, migrant or an asylum seeker I would like health and care services to be safe, welcoming and accessible.
- I would like my family and carers to be recognised by care and support organisations and be informed about the range of support that is available to them and me.
- I would like to know how to access relevant information about local services and organisations that can support me if I am thinking about starting a family, if I have experienced the loss of a baby or if I am unable to start a family.
- I would like information and support to help me manage my own health and remain as independent as possible for as long as possible.
- I would like dignity and choice throughout my life, including at the end of it.
- I would like information and support about how to manage on my budget.
- I would like safe accessible local places where I can meet friends and we can do activities together regardless of our age and abilities.
- I would like affordable ways to keep fit and be active that includes encouragement and support to improve my physical and mental health.
- I would like to access affordable activities that I can do with my children that help us to be physically and mentally fit.
- I would like to exercise at places that cater for young people and don't need parents to be there.
- I would like green, natural, outdoor spaces in my local area that help me to be active and support my wellbeing.
- I would like free local play and social spaces that are adaptable and suited to a wide age range and abilities and provide physical activity opportunities.
- I would like my local area to be disability friendly, making sure we are all included regardless of our abilities and needs.
- I would like opportunities to spend time with people in my local community, and to build relationships with local businesses and organisations.
- I would like reliable, affordable and safe public transport so I can easily get around.
- I would like our local areas to be well maintained, including the pavements.
- I would like local shops and facilities that are easily accessible however I travel there.
- I would like to have easy access to local places, including shops, regardless of my mobility.
- I would like publicly available toilets that are accessible and clean across Kirklees.
- I would like services to improve the way they communicate with me and with each other, so I don't have to tell my story over and over.
- I would like health and care services to work around my commitments such as work, education and family.
- I would like to be prioritised when contacting health and care services based on needs, risks and how vulnerable me and people I care for are.
- I would like, where it is appropriate, to choose the type of health and care appointment I can access, including self-referral, face to face, video, telephone and email.
- I would like to speak to health and care professionals who are knowledgeable, friendly, respectful and approachable.
